Client Testimonials
Upon completion of a matter, Rowlands send a Client Satisfaction Survey to the client for them to rate the service they have been provided and to leave comments or suggestions.Below is a selection of comments written on recent Client Satisfaction Surveys that were returned to us:
"From the start of the process, clear and detailed advice was give by Anne Flynn. Anne was fantastic all the way from initial instruction through to settlement, negotiating a fantastic sum from the otherside. Very impressed"
"Could not fault anything. Excellent service."
"Anne Flynn was always available to take telephone calls, she kept me up-to-date with what was happening with my case,always very helpful,understanding,and polite".
"Very happy, very professionally dealt with in all aspects.
Thank you Anne flynn"
"I was very impressed with the quality of service of Mr Parry especially as there were no face-to-face meetings. All of the business was conducted by telephone,e-mail and letters. I cannot speak or write too highly of Mr Parry."
"Sarah Vinton is a credit to your company, professional knowledgeable and communicated well. Sarah Vinton was excellent throughout the whole process."
"Your service is excellent would highly recommend you Thank you.
Sarah Vinton was very good."
"Very good service, always kept informed.
Thank you Natalie Croston Also not forgetting Mrs Nwankwo who also helped."
"Second to none service. Amanda Rowlands gave an excellent service informing me of everything and considered my feelings which will was much appreciated."
"I would like to thank Sarah vinton for all you have done."
"Anne Flynn has been excellent, helpful, knowledgeable, hardworking, caring and kept me informed and up to date and was a fantastic representative.
I am very grateful to Anne fro her incredible effort.
Thank you so much."
"We were extremely happy with the level of service that Malcolm provided. He was very efficient and kept us up to date at all times and always gave sound advice.
Malcolm listened to our concerns carefully and acted accordingly. He and his team especially his secretary were extremely pleasant at all times.
It was very comforting to us both to have had Malcolm represent me as he is also a very caring person who takes a genuine interest in his clients (Top Man)"
"Sarah Vinton is a credit to your company.
Professional,knowledgable and communicated well.
Sarah was excellent throughout the whole process."
"Thank you Anne fro all your help and advice.
The outcome will certainly help towards my financial situation.
I would most definately recommend Rowlands"
"I am very pleased at the outcome of the legal services you carried out on my behalf.
For keeping me up to date with proceedings, So putting me at ease.
Thanks to the efficient friendly member of your staff Sarah Vinton.
Your services were very good and i would recommend you to anyone i know needing legal help."
"I couldn't have asked for better representation.
I hate ambulance chasers, And rowlands were the exact opposite whilst still ensuring a fair and appropriate settlement in response to the seriousness of my accident.
Everytime i needed to speak to my representative (Anne Flynn) she was either available or replied within 24 hours.
She also listened to me and acted accordingly to my wishes.
I have used Rowlands twice now and found them to be extremely professional. I have also recommended them to my friends who have found them equally satisfactory."
"We had no worries or fears throughout our dealings with Jon Andrews and his speedy service.
My wife and i were most satisfied on all the points of your service, we cannot thank you enough."
"I am very satisfied with the service i recieved from Latham Parry.
I have had no problems, and with every letter and phone call you have explained everything clearly and easy to understand.
Thank you for all your work and help. Its much appreciated.
Once again thank You "
"Malcolm Horner was extremely polite and helpful and he achieved a much higher amount of compensation than I expected.
Thank you very much."
"As an international client, we found it difficult to locate a solicitor to suit our requirements, as by being located outside Manchester we could not communicate face-to-face throughout our transaction.
Our original solicitor did not take this into consideration and we almost lost the deal.
We turned to Rowlands in our hour of need and they proved to be exceptional. All deadlines were met, communication was prompt and regular with up to date information provided by e-mail and all documentation delivered in good time via courier. We are very happy with the service we received and will definitely instruct Rowlands again for our next transaction.
Thank you Rowlands, for your outstanding work!"
Clients in Dubai, UAE.
"As in other dealings i have had with Rowlands staff, Once again i was very satisfied.
I would like to add that i thought Christine Holdsworth did a good job for me in the face of the non co-operation from an opposing firm of solicitors. And i thank her for this."
2008
"Sarah Vinton was brilliant.
Thank you."
2008
"I was extremely impressed by the high level of consideration shown by Gino Sonczak and the way he made everything so simple for me.
I would have no hesitation in recommending him to anyone"
2008
"Natalie Croston is excellent at her job and very professional.
Always very polite and a pleasure to deal with."
2007
"I was always kept in touch with either by phone or letter at all times.
I cannot fault Sheila Costello. I found her helpful at all times and I would certainly recommend her."
2008
"I found the complete quality of the service by Amanda Rowlands First class."
Mr Grundy was brilliant. he always made sure that i knew where i stood and how my case was progressing.
I am extremely satisfied with the service he provided."
2008
"My case was dealt with very quicly and efficiently.
Anne Flynn kept me informed throughout and offerred advice when I was worried about problems that arose.
Thank you so much for your help, I would definitely use your service again and recommend you."
2008
"I thought the level of service was excellent, Mr Andrews made me feel at ease and comfortable at all times.
Thank you very much"
2008
"Very professional and above all approachable.
Many thanks to Latham Parry and his team for their brilliant work."
2008
"Dear Carlyn,
Thank you for the information, I found it very useful.
Although it does not have a great deal of relevance, currently, to the two limited companies I control.
Your excellent presentation has changed my future plans for the companies.
I am sure that I will seek your advice once I have reviewed my plans.
Thank you again."
2008
Aycen
"Dear Carl,
Just a quick note to thank you for and acknowledge, safe receipt of your cheque regarding the above [a conveyancing matter].
More importantly, to record my sincere appreciation of the professional but friendly and informative way in which you have handled this matter.
Again, thank you very much and my best wishes for the future.
June 2008
"At difficult times Mr. Chapman was a calming and reassuring influence.
The service from Rowlands staff from beginning to end was excellent as with previous dealings over many years. We would recommend Rowlands without any hesitation"
2008
"In 18 years the family have used your services and found your company very satisfactory and in the manner most friendly.
Carl Chapman's service is recommended."
2008
"You can't improve on excellence... Many thanks to all at Rowlands"
2008